Earlier this Fall we distributed our first in a series of three surveys about our services, this one focusing on Pool Administration services. A big thanks to all who responded.
This valuable information will serve as a baseline as we continue to measure the efficiency and effectiveness of our services. Our mission is to provide exemplary claims and risk management services to our members. We will use your responses to guide our work.
The results of this inaugural survey were good overall. It appears we are meeting your needs in the areas of rate setting and communication, staff interactions, and your overall experience.
While this survey focused mainly on rates and other pool administration subjects, you did provide some specific comments on claims management. We appreciate your feedback and will work to make improvements.
Please note, that a claims management-specific survey will be distributed in February where you will be able to share additional comments.
Thank you again for your cooperation. You are important to us as a member and as an integral part of managing and preventing claims. We value your contributions to keeping staff safe and healthy, and we will use your feedback to guide us in expanding what is working and fixing what is not.